Legal

Privacy Policy

Fountz is committed to protecting your privacy. This policy explains how we handle your personal data across all Fountz properties.

Last updated: 1 January 2025

1. Overview

Fountz ("we", "us", "our") operates fountz.com and acts as the parent entity for ventures including NordWeb (nordw.com) and Selfei. This Privacy Policy applies to all websites and services operated by Fountz and its ventures unless a venture-specific policy applies.

By using any Fountz website or service, you agree to the collection and use of information as described in this policy.

Plain English: We only collect what we need. We don't sell your data. You can ask us to delete it at any time.

2. Data We Collect

Information you provide

  • Name and email address (via contact forms)
  • Company name and job title (optional)
  • Message content and enquiry details
  • Billing information for paid services (processed via third-party payment providers — we do not store card details)

Information collected automatically

  • IP address and approximate location
  • Browser type, device, and operating system
  • Pages visited, time on site, and referral source
  • Cookies and similar tracking technologies

3. How We Use Your Data

  • To respond to enquiries and provide requested services
  • To process transactions and manage accounts
  • To send transactional communications (confirmations, updates)
  • To improve our websites and services through analytics
  • To send marketing communications where you have opted in
  • To detect and prevent fraud or misuse
  • To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share data with trusted service providers who assist in operating our services, under strict confidentiality obligations. These include cloud hosting providers, payment processors, email delivery services, and analytics platforms.

We may also disclose data where required by law or to protect the rights and safety of Fountz, its ventures, and users.

5. Cookies

We use essential cookies (required for site functionality), performance cookies (analytics), and optional marketing cookies. You can manage your cookie preferences through your browser settings. Essential cookies cannot be disabled without affecting site functionality.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months. You may request deletion at any time.

7. Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access — request a copy of your personal data
  • Rectification — correct inaccurate information
  • Erasure — request deletion of your data
  • Portability — receive your data in a portable format
  • Objection — object to certain processing activities
  • Restriction — request we limit how we use your data

To exercise any right, contact privacy@fountz.com. We will respond within 30 days.

8. Security

We implement industry-standard security measures including TLS encryption, access controls, and regular security reviews. No system is entirely secure; we encourage you to use strong passwords and protect your account credentials.

9. Children's Privacy

Our services are not directed at individuals under 16. We do not knowingly collect data from children. If you believe we hold data from a minor, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by updating the date at the top of this page and, where appropriate, by email. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact our privacy team:

Fountz Privacy Team

Email us at privacy@fountz.com or use the contact form. We aim to respond within 5 business days.

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